Frequently Asked Questions


What is my allowance for baggage?

Your complimentary baggage allowance includes one checked baggage, one carry on item and one small personal item.

Your ITC Cruzer reservation may be cancelled. If you purchased one of our refundable fares, your purchase will be refunded to your original form of payment within 7 working days. All other cancelled reservations will be converted into credits and can be redeemed for future travel on ITC Cruzer.

You are required to reach 20 mins prior to the departure time. Boarding commences 15 mins prior to the departure time.

You are welcome to bring your own snacks and drinks onboard the bus. A complimentary meal and beverage service will be available onboard.

As per government regulations smoking and vaping are not permitted onboard the bus.

There is no washroom located on the bus. However, washroom facilities are available at the rest areas where the bus will break journey.

Tickets can be booked through the ITC website, mobile app and from the bus terminals.

ITC Cruzer Imperial Class is a super luxury bus that gives each passenger extra leg room and wider seats with a 2x1 configuration. The ITC Cruzer Premium Class is a luxury bus with a 2x2 configuration.