Terms of Service

This ticket is not transferable. In case of cancellation, passengers must inform 24 hours in advance and bear 30% of ticket price as cancellation charges.
Ticket Price includes service charges. Full fare will be charged for children aged 4 years and above.
Luggage up to 30 KGs is allowed per ticket. Excess luggage shall be charged as per company policy.
Company shall not be responsible for any loss/damage to hand luggage.
Bus will depart as per scheduled departure time and will stop only at company's designated stopovers.
In case of force majeure, the company shall not be responsible for any delay/cancellation in departure/arrival of bus. No claims/damages shall be applicable in such cases.
The liability of the company shall be limited in terms of its insurance policy in case of any accident.In the event of an accident and/or tragic incident, the company shall not be responsible forany lossof money /jewelry/precious items etc.
For complaint/suggestion/information please contact us at 0311-0278937 or email us at infor@itccruzer.com.

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Frequently Asked Questions


What is my allowance for baggage?

Your complimentary baggage allowance includes one checked baggage, one carry on item and one small personal item.

Can I cancel my reservation?

Your ITC Cruzer reservation may be cancelled. If you purchased one of our refundable fares, your purchase will be refunded to your original form of payment within 7 working days. All other cancelled reservations will be converted into credits and can be redeemed for future travel on ITC Cruzer.

When should I arrive for my bus?

You are required to reach 20 mins prior to the departure time. Boarding commences 15 mins prior to the departure time.

Can I bring my own food and drinks onboard?

You are welcome to bring your own snacks and drinks onboard the bus. A complimentary meal and beverage service will be available onboard.

Is smoking permitted onboard the bus?

As per government regulations smoking and vaping are not permitted onboard the bus.

Is there a washroom located on the bus?

There is no washroom located on the bus. However, washroom facilities are available at the rest areas where the bus will break journey.

How can I book my bus ticket?

Tickets can be booked through the ITC website, mobile app and from the bus terminals.

What is the difference between Imperial Class and Premium Class?

ITC Cruzer Imperial Class is a super luxury bus that gives each passenger extra leg room and wider seats with a 2x1 configuration. The ITC Cruzer Premium Class is a luxury bus with a 2x2 configuration.
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